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Terms of Service

By creating an account, clicking a button that references these Terms, or otherwise accessing or using the Service, you accept these Terms. If you do not agree, do not use the Service. If you use the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity. Company details, including VAT registration, are available on request at info@spize.io.

1. Definitions

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to create an account or enter into these Terms. The Service is not directed to children. By using the Service you represent that you meet this requirement, that you are not barred from using the Service under applicable law, and that you are not located in, or ordinarily resident in, a territory subject to comprehensive sanctions, nor listed on any applicable sanctions or restricted-party list (see Section 27).

3. The Service

Spize lets you move files and documents between people and devices:

Shares expire. Every Share has a validity period determined by your plan or by settings you choose within plan limits. After expiry (or earlier deletion by you, or suspension under these Terms), the associated ciphertext is no longer available for download and is deleted from active storage. The Service is a transfer service, not a backup, archival or escrow service — see Section 21.

4. Accounts and security

5. Encryption keys — your responsibility

The design of the Service means that we do not hold usable decryption keys for end-to-end encrypted Content. You acknowledge and agree that:

6. Plans, quotas and fair use

The Service is offered in a free tier and paid tiers. Each tier is subject to limits — for example transfer size, monthly volume, active-storage, retention, seats, signature and feature quotas — described on the pricing page at the time of purchase. We may enforce limits technically (including by pausing or rejecting uploads and downloads that would exceed them).

7. Fees, billing and renewals

8. Consumers: right of withdrawal and refunds

If you are a Consumer in the European Union or European Economic Area:

If you are a consumer elsewhere (including U.S. states with mandatory refund or cancellation rules for automatically renewing subscriptions), nothing in these Terms limits rights that applicable law grants you; where such law requires a refund or a cancellation mechanism, we honor it.

9. Your Content

11. Spize Sign (electronic signatures)

12. Acceptable use

You must not use the Service, directly or through others, to:

We may investigate suspected violations using the signals available to us (metadata, reports, technical telemetry — never the plaintext of end-to-end encrypted Content, which we cannot read) and may remove or disable Content, restrict features, throttle, suspend or terminate accounts, and notify authorities where we believe it appropriate or legally required.

We respect intellectual-property rights and expect users to do the same. If you believe material available through a share link infringes your copyright, send a notice to our designated contact at info@spize.io (subject “Copyright notice”) including: (a) identification of the copyrighted work; (b) the share link(s) concerned; (c) your contact details; (d) a statement of good-faith belief that the use is unauthorized; (e) a statement, under penalty of perjury where applicable, that the notice is accurate and that you are the rights holder or authorized to act for them; and (f) your physical or electronic signature. This mechanism is intended to operate consistently with 17 U.S.C. § 512 (DMCA) and with EU/Italian notice-and-takedown rules.

14. Reporting other illegal content (EU Digital Services Act)

For content you consider illegal for reasons other than copyright, you can notify us at info@spize.io (subject “Illegal content report”), including: the share link, why you consider the content illegal (with the legal basis where possible), your name and email (except for offences involving sexual abuse material, which may be reported anonymously), and a statement that your report is accurate and complete. This is our notice-and-action mechanism under Article 16 of Regulation (EU) 2022/2065 (DSA), and the address above is our single point of contact for users and authorities under Articles 11–12 DSA.

15. Legal requests

We respond to valid legal process from competent authorities in accordance with applicable law. What we can produce is limited by design: for end-to-end encrypted Shares we hold ciphertext and metadata only, and we cannot decrypt Content. We may preserve and disclose account information and metadata where required by law, and we may disclose information where we believe in good faith it is necessary to prevent imminent harm to life or safety.

16. Third-party services and integrations

17. APIs and developer terms

18. Desktop and client software

19. Our intellectual property; feedback

The Service — including its software, design, text, graphics, wordmarks and logos, and the AEX protocol implementation we distribute, but excluding your Content and third-party material — is owned by BouncyLoop or its licensors and is protected by intellectual-property laws. No rights are granted to you except as expressly set out in these Terms. Open-source components we publish are governed by their published licenses. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or obligation to you.

20. Beta and experimental features

We may offer features identified as alpha, beta, preview or experimental. They are provided for evaluation, may change or be withdrawn at any time, may be less reliable, and are provided “as is” to the maximum extent permitted by law, notwithstanding anything else in these Terms.

21. Disclaimers

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”, and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage. Without limiting the foregoing, we do not warrant that:

Nothing in this section limits warranties or guarantees that cannot be excluded under applicable law, including mandatory legal guarantees for Consumers under EU and Italian law.

22. Limitation of liability

To the maximum extent permitted by applicable law:

Exceptions. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for willful misconduct or gross negligence (dolo o colpa grave, Article 1229 of the Italian Civil Code), for death or personal injury caused by negligence, for fraud, or mandatory Consumer rights. If you are a Consumer, statutory rights of your country of habitual residence remain unaffected, and the above limitations apply only to the extent permitted there.

23. Indemnification

If you are not a Consumer, you will defend, indemnify and hold harmless BouncyLoop, its directors, employees and agents from and against any claim, demand, damages, fines, penalties and costs (including reasonable legal fees) brought by a third party or authority arising out of or related to: (a) your Content or the Content you sell through Paid Shares; (b) documents you send for signature and the transactions they embody; (c) your use of the Service in breach of these Terms or of applicable law; or (d) your violation of third-party rights. If you are a Consumer, this clause applies only to the extent the claim results from your unlawful use of the Service or breach of these Terms and only as permitted by the law of your habitual residence. We will notify you of any such claim and may participate in the defense with our own counsel.

24. Suspension and termination

25. Force majeure

We are not responsible for delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, civil unrest, labor disputes, governmental action, power or telecommunication failures, failures of upstream providers, and large-scale attacks on infrastructure. Your payment obligations for services already delivered are not suspended by this clause.

26. Changes to these Terms

We may update these Terms from time to time — for example to reflect new features, legal requirements, or operational changes. For material changes we will give at least 30 days’ notice by email or prominent notice in the Service before the new terms take effect; non-material changes (clarifications, typos, feature renaming) may take effect on posting. If you do not agree to a material change, your remedy is to stop using the Service and cancel before the effective date; for paid accounts, cancellation in these circumstances entitles you to a pro-rata refund of the unused period. Continued use after the effective date constitutes acceptance. The “Last updated” date above reflects the latest revision.

27. Export control and sanctions

The Service and its software may be subject to export-control and sanctions laws of the European Union, Italy, the United States and other jurisdictions. You represent that you are not a sanctioned or restricted party and agree not to use, export, re-export or provide access to the Service in violation of those laws, including into embargoed territories.

28. Governing law, venue and dispute resolution

29. General provisions

30. Express approval of specific clauses (Italian law)

Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, to the extent applicable, you declare that you have read and expressly approve the following clauses: Section 6 (changes to plans and quotas), Section 7 (automatic renewal; suspension for failed payment), Section 12 (acceptable use and enforcement powers), Section 20 (beta features), Section 21 (disclaimers), Section 22 (limitation of liability), Section 23 (indemnification), Section 24 (suspension and termination), Section 26 (changes to these Terms), and Section 28 (governing law, venue, individual claims, time limit).

31. Contact

BouncyLoop SRL — info@spize.io. For how we handle personal data, see the Privacy Policy; for cookies, see the Cookie Policy.