Terms of Service

Last updated: June 10, 2026

These Terms of Service (“Terms”) govern your access to and use of Spize, the file-transfer service available at spize.ioand through the Spize desktop application (together, the “Service”). The Service is operated by BouncyLoop SRL, a limited liability company incorporated in Italy (“BouncyLoop”, “we”, “us”). By using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Spize lets you send files to other people in two ways:

• End-to-end encrypted cloud relay. Files are encrypted in your browser or on your device using AES-GCM before they leave your machine. Our servers and our storage provider (Cloudflare R2) only ever receive and hold ciphertext. The decryption key is carried in the fragment portion of the share link (the part after #), which is never transmitted to our servers. We cannot read the contents of files sent through the cloud relay.
• Direct device tunnel.Files are streamed directly from the sender’s machine to the recipient through an encrypted tunnel, without being stored on our infrastructure.

Shares created through the Service expire automatically. After expiry, the associated ciphertext is no longer available for download.

2. Accounts

Some features require an account. Accounts are created and accessed with a one-time passcode (OTP) sent to your email address; we do not use passwords. You are responsible for maintaining control of the email address associated with your account and for all activity that occurs under it. You must provide a valid email address and keep it up to date.

3. Plans, quotas and payments

The Service is offered in a free tier and one or more paid tiers. Each tier is subject to usage quotas (such as transfer size, bandwidth, storage and retention limits) described on our pricing page. We may enforce these quotas technically, and we may change tier features or quotas prospectively.

Payments for paid tiers are processed by Stripe. We never store your card details; they are handled directly by Stripe under its own terms and security standards. Unless stated otherwise at the point of purchase, subscriptions renew automatically until cancelled, and fees are non-refundable except where required by law.

4. Acceptable use

You agree not to use the Service to:

• store, send or distribute content that is illegal under applicable law;
• distribute malware, viruses or any other harmful code;
• infringe the intellectual-property or privacy rights of others;
• interfere with, disrupt or attempt to gain unauthorized access to the Service or its infrastructure, or circumvent quotas, expiry or other technical limits.

We may suspend or terminate access for violations of this section. Because cloud-relay content is end-to-end encrypted, we cannot inspect it; enforcement is based on metadata, reports and applicable legal process.

5. Your content

You retain all rights to the files you transfer. You grant us only the limited rights needed to operate the Service: to store and transmit the (encrypted) data you upload, and to process the metadata required to deliver, meter and expire shares. We claim no ownership of your content.

6. Takedown requests

If you believe a share link distributes content that infringes your copyright or is otherwise unlawful, send a takedown request to info@spize.io including the share link, a description of the material, the legal basis of your request, and your contact details. We will review requests promptly and may disable the share where appropriate. Note that because content is end-to-end encrypted, we generally cannot verify file contents ourselves.

7. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Service. Where reasonably possible, we will give you notice before terminating a paid account.

8. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or that any share will remain available for its full intended validity period. You are responsible for keeping your own copies of files you transfer.

9. Limitation of liability

To the maximum extent permitted by applicable law, BouncyLoop shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits or business, arising out of or in connection with the Service. Our total aggregate liability for claims arising out of these Terms or the Service shall not exceed the amounts you paid to us for the Service in the twelve months preceding the event giving rise to the claim (or EUR 50 if you have paid nothing). Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for willful misconduct or gross negligence, or mandatory consumer rights.

10. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will give notice through the Service or by email before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

11. Governing law and jurisdiction

These Terms are governed by the laws of Italy and applicable European Union law. Any dispute arising out of these Terms or the Service shall be subject to the jurisdiction of the Italian courts, without prejudice to any mandatory consumer protections that grant you the right to bring proceedings in the courts of your place of residence.

12. Contact

Questions about these Terms: info@spize.io. For how we handle personal data, see our Privacy Policy.